Frequently Asked Questions
BADLANDS RANCH ACCOUNT
- Click here and enter your first name, last name, and email address* (*Be sure to use the same email address you have used in the past when completing a purchase, this will assure that you can see your past purchase history. Don’t forget to accept the terms and conditions!)
- Once completed, click on CREATE ACCOUNT and we’ll automatically send you a verification email
- Check your inbox, open the email, and click the link to create your password. (If you don’t see it after 1-2 minutes, check your spam or junk folder.)
- Create your password and login (Make sure you include the minimum password requirements)
You can reset your password by clicking on the “Forgot Password?” link located underneath the LOGIN button.
- Insert the email address used to create your account and click on “SEND PASSWORD RESET LINK”
- Check your email for the verification link. If you don’t see it after 1-2 minutes check your spam or junk folder for an email with the subject: “Verify your email address to activate your account”
For assistance with troubleshooting, please do not hesitate in contacting us at (888) 872-4522 and a representative can walk you through these steps.
RETURNS
Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date. Click here to start a return
To initiate your return, please submit the online form on https://badlandsranch.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at (888) 872-4522
Our call center is open Mon–Fri 6 AM-5 PM PST and Sat–Sun 6 AM-4 PM PST.
After you request a return, if you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility
Click here to start a return
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
Click here to start a return
SHIPPING
We do our best to get your order to you as quickly as possible. Domestic shipping takes on average 2-7 business days. International shipping takes on average 14-28 business days. However, shipping time can vary, depending on different carriers and customs.
After your order processes, you will receive a confirmation number as well as tracking information so you can see exactly where your product is
The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates.
Note: Please know that tracking sometimes takes 1-3 business days to update.
Yes! We offer free standard ground shipping for all US (Domestic) orders over $49. To meet the $49 minimum, your cart total must be $49 after discounts.
After you request a return, if you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility
Click here to start a return
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
Click here to start a return
PRODUCT
Find detailed information on each product by visiting their individual pages. Explore our full collection HERE.
