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Frequently Asked Questions
How do I request a return?
To start your return, please fill out our online form at https://badlandsranch.com/returns/ — If you’d prefer to reach out directly to our customer service team, you can reach them via email at [email protected] or call us at (888) 872-4522.
Our call center is open Mon–Fri 6am – 5pm PT and Sat–Sun 6am – 4pm PT.
Do you offer free shipping?
Yes! We offer free standard ground shipping for all U.S. (Domestic) orders over $49. To meet the $49 minimum, your cart total must be $49 after discounts.
How do I track my order?
The moment we ship out your order, we'll email you the tracking number and link so you can track your package right to your front door.
Note: Please know that tracking sometimes takes 1-3 business days to update.
How does the return process work?
We're committed to making our return process as easy as possible.
- First, start a return using our online form.
- If you are within the money-back guarantee period, we'll email you a return authorization number (“RA #”)* and the additional information you need to start a return.
- You'll ship back bags or jars at your expense. Be sure to hang on to your bags or jars, as they must be returned to receive a complete refund.
- Your refund will be processed once your returned product(s) has arrived at our shipping facility.
*Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s).
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